[[TBD: Trevor to approve this policy, ideally with a quick legal review, before launch.]]
Custom prints of your photo
Because each print is made from your file, custom prints are final sale once production has started, except when they arrive damaged or have a defect we caused.
Damage or defects
If your print arrives damaged, or there's a flaw in the printing (streaks, spots, color shifted from the approved proof), contact us within [[TBD days]] of delivery with photos of the print and box. We'll reprint it or refund you, your choice, at no cost to you.
Before production
You can cancel for a full refund any time before production starts. If Trevor emailed you a proof, production starts when you approve it.
Low-resolution photos
We warn you when you upload a photo that's small for the size you picked, and Trevor checks every file. If you choose to print anyway after a warning, a soft-looking print isn't a defect.
Ready-to-hang prints (Trevor's photos)
[[TBD: return window for undamaged stock prints, e.g. 30 days, buyer pays return shipping?]]
Quoted and fabrication work
Terms for custom quotes and fabrication are set in each quote.
How refunds are paid
Refunds go back to the original payment method through Stripe. Your bank may take several business days to show it.
Questions? Contact us.